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9,5/ Reviews

Audi Q3 car insurance

The Q3 is an everyday car that spends a lot of time parked outside, and that raises a question that rarely arises on more expensive models: who pays if the other party is never identified?

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  • 9.5 customer rating for a new policy
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A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.

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In brief

The Q3 is the compact family and commuting car in the range. During the day it stands on a business park or in a multi-storey car park, in the evening in the street or on the drive. That pattern of use produces a recognisable claims picture: a large share of reports concern damage with no known other party. A dent in the rear wing, a scratch across two panels, a mirror knocked off, and nobody has left anything behind.

Whoever caused the damage is liable under Article 6:162 DCC, and their third-party insurance has to pay because Article 2 of the Dutch Motor Insurance Liability Act (WAM) makes that cover compulsory. But without the other party's registration number there is nothing to recover. Your own policy then decides what happens: with comprehensive cover the damage is repaired on your own insurance. With third party only or third party, fire and theft the bill stays with you.

There is one way out for the more serious cases: the Waarborgfonds Motorverkeer. That fund steps in where a motor vehicle has remained unidentified or was uninsured, but it sets strict requirements as to the police report, plausibility and proof that a motor vehicle really was involved. For the choice between the types of cover see comprehensive or third-party, fire and theft; for the overview of makes Audi car insurance.

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What does Audi Q3 car insurance cover?

The structure of the cover in three parts, with an overview per situation below.

Compulsory

Third-party liability

Damage you cause to others.

  • Required by law
  • As long as the registration is in your name
  • Suspend the registration when not in use
Third-party liability plus

Third-party, fire and theft

Causes beyond your control.

  • Fire and storm
  • Theft
  • Windscreen damage
Comprehensive cover

Comprehensive

Including damage you cause yourself.

  • Own fault
  • Vandalism
  • Replacement-as-new period

What is covered

SituationThird-party liabilityThird-party, fire and theftComprehensive
Damage to the other partyYesYesYes
TheftNoYesYes
Fire and stormNoYesYes
Damage you cause yourselfNoNoYes
Wear and mechanical defectsNoNoNo
Driving without a valid licenceNoNoNo

This overview is general in nature and is not personal advice. What is actually covered, including exclusions, limits and the excess, is set out in the policy conditions and the insurance card (verzekeringskaart) of the insurer; you receive both before you take out cover. Taking out cover without advice? Then read what execution only means for you.

What does your premium depend on?

  • Type of storage. Public road, driveway or locked garage. On a car often left unattended outside this counts heavily.
  • Postcode area. The number of reports of parking damage and vandalism in the area feeds through into the own-damage rate.
  • Annual mileage and commuting distance. This car usually covers a lot of kilometres; understating them leads to argument when you claim.
  • Type of cover chosen. Only comprehensive cover pays for damage caused by an unidentified party; third-party, fire and theft does not.
  • Excess for own-damage cover. Determines whether it is worth reporting a single scrape or dent at all.
  • Claims history. A series of small own-damage claims with no other party counts at renewal, even where you were not at fault.

Insurers weigh these details differently. That is where your saving is.

How we arrange it

  1. You request a quoteWe take stock of your situation, your risk and your wishes.
  2. We compareseveral insurers, on premium as well as conditions.
  3. You receive a proposalWith an explanation of the differences and the exclusions.
  4. We arrange the switchIncluding cancellation, so there is no gap in cover.

Request a quote

Why arrange it through Finass Verzekert?

We look at the terms as well as the premium, and stay your point of contact when there is a claim.

Independent

We are not tied to one insurer and compare on the basis of an objective analysis of several companies.

One fixed adviser

You call or email someone who knows your file. No menu options, no changing call centres.

Switching without hassle

We cancel your old policy and align the start date, so you are never a day without cover.

Help with claims

We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.

9.5New policy
9.8Claims handling

Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.

View the reviews at NH1816 · all reviews on our site

Where things go wrong in practice

Four points that make the difference between a policy that pays out and one that does not.

Record what you find straight away

Photograph the damage, the surroundings and the position of the car before you drive off, and note the date, time and exact location. Ask residents or businesses whether there is camera footage, and do so the same day; footage is often overwritten within a few days. Report it to the police. Without a police report and a plausible account, a claim to the Waarborgfonds Motorverkeer will not be dealt with, and your own insurer will ask for these documents too.

The Waarborgfonds does not pay for everything

The fund steps in where the person responsible is unidentified or was driving uninsured, but you have to show it is plausible that the damage was caused by a motor vehicle. Scratches from a shopping trolley, a bicycle, a branch or vandalism therefore fall outside it. On property damage caused by an unidentified party the fund also deducts an excess. If the case cannot be proved, only your own own-damage cover remains.

Parking damage counts, even where you are not at fault

If you have a collision caused by an unidentified party repaired through your own comprehensive cover, there is no other party to recover from. Many insurers therefore treat such a claim as an at-fault claim for the no-claims discount, unless the conditions provide otherwise. Ask about that in advance and set the repair cost against your excess and the loss of no-claims years. For a single scrape, paying yourself is often the cheaper route.

What falls outside the cover

Not covered are damage whose cause you cannot substantiate where only third-party, fire and theft is in force, damage caused deliberately by you or a member of your household under Article 7:952 DCC, and damage you report so late that the insurer's interests are harmed, as Article 7:941 DCC provides. Wear, rust and damage to separate accessories such as a roof box or bicycle rack fall outside it too.

Frequently asked questions

This is what people ask us most.

My car has been damaged in the car park and there is no note. What now?

Photograph everything on the spot, note the time and location and ask about camera footage the same day. Then report it to the police. Report it to your insurer too, even if you are still unsure about claiming. With comprehensive cover the damage is repaired on your own policy. With third party or third party, fire and theft there is no payment without a known other party.

When can I turn to the Waarborgfonds Motorverkeer?

Where the damage was caused by a motor vehicle whose driver remained unidentified, was driving uninsured or had stolen the vehicle. You have to show it is plausible that a motor vehicle was involved. A police report and witnesses or footage help with that. On property damage caused by an unidentified party the fund deducts an excess from the payment.

Do I lose no-claims years after a collision that was not my fault?

If the other party can be held liable and the loss is recovered from them in full, your years remain intact. If the person responsible remains unidentified and you have the repair done through your own own-damage cover, there is nothing to recover and many insurers treat it as an at-fault claim. Check the wording in your conditions before you report it.

Is my bicycle rack or roof box covered?

Separate accessories and the load you carry are not covered by the car's own-damage cover. That needs a separate arrangement or home contents or travel insurance. Damage your bicycle rack or a load that comes loose causes to others is covered by the car's third-party cover, because that damage was caused by the motor vehicle.

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Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.

About our service

Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.

You will find our licence, KvK and Kifid details and our complaints procedure at the foot of every page.

This page was compiled by Finass Verzekert (LinkedIn). Last updated on .

The information on this page is general in nature and is not personal advice.