Software · data breach · terms of supply
Liability insurance for IT and online businesses
In IT the damage is digital and the liability financial. A mistake in a release can bring a customer to a standstill for days without a scratch anywhere.
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Deze pagina in het Nederlands: Aansprakelijkheidsverzekering ICT en online.
The calculator and the quote form below are in Dutch. Prefer to do this in English? Email info@finassverzekert. nl or call 072 - 509 24 56 and we will take it from there.
Work out for yourself what it would cost.
Enter your details; you will receive a proposal within one working day.
- We compare the offerings of several insurers
- An adviser checks whether the cover suits your activities
- We arrange the switch, including cancellation
A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
In brief
Software developers, system administrators, marketing agencies and online shops mainly cause pure financial loss: downtime, data loss or lost turnover through a mistake in the service. That calls for a BAV.
There is also the data risk. If you process customers' personal data, you have to deal with the GDPR and with liability after a data breach. That is the domain of cyber insurance.
This page deals with one part. The overview of all parts is on the main page on public and employers' liability.
What to look out for
Your terms of supply matter a great deal
A well-drafted limitation of liability in your terms reduces both the risk and the premium. Have them reviewed by a lawyer.
BAV and cyber complement each other
The BAV covers your professional error, the cyber policy covers the incident and liability after a data breach. You need both.
Data processing agreements
If you work with customer data, you are a processor under the GDPR. Record those arrangements; insurers ask about them.
Software supplied as a product
If you supply off-the-shelf software or hardware, product liability applies as well.
What determines the premium
- Annual turnover
- Type of services: bespoke, managed services or standard product
- Volume and type of personal data processed
- Quality of the terms of supply
- Sum insured
This information is general in nature and is not personal advice. What is actually covered, including exclusions and the excess, is set out in the policy conditions and the insurance card (verzekeringskaart) of the insurer; you receive both before you take out cover.
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
Frequently asked questions
Does my AVB cover a software fault?
No. A mistake that causes only financial loss is pure financial loss and falls under the BAV, not under the AVB.
Do I also need cyber insurance?
It is if you process personal data or depend on your own systems. The cyber policy covers the incident and liability after a data breach.
Do my terms and conditions help?
Yes, considerably. A well-drafted limitation of liability reduces both your exposure and your premium.
What if I also supply hardware?
Then product liability applies to defects in the products supplied, alongside professional indemnity for your services.
What is covered and what is not
What is covered
| Situation | AVB | BAV |
|---|---|---|
| Your engineer knocks over a server rack at a customer's premises | Yes | No |
| A migration you carry out irretrievably wipes the customer's mail archive | No | Yes |
| An employee spills coffee over a customer's laptop during a meeting on site | Provided that | No |
| Your web shop integration applies the wrong VAT rate for months and the customer receives an additional assessment | No | Yes |
| One of your interns trips over a network cable at a customer's premises and breaks a wrist | Yes | No |
| The customer demands the project fee back because you did not deliver properly | No | No |
Putting your own work right is never insured. A BAV pays the loss the customer suffers elsewhere as a result.
Read more
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