Basic cover
- Injury to persons
- Property damage to third parties
- Employees included
- Retroactive cover (prior risk)
Kidnap and ransom insurance through Hienfeld
A kidnap & ransom insurance does not primarily pay ransom: it deploys a crisis adviser and pays the costs of the weeks and months that follow.
- several insurers compared objectively
- 9.5 customer rating for a new policy
- AFM licence 12016589
- Personal 072 - 509 24 56, weekdays 9–17
This page in another language: Nederlands
Work out for yourself what it would cost.
Enter your details; you will receive a proposal within one working day.
- We compare the offerings of several insurers
- An adviser checks whether the cover suits your situation
- We arrange the switch, including cancellation
A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
- Independent advice
- Several insurers
- Switching arranged
- Help with claims
In brief
This insurance is intended for organisations with staff or board members who work or travel in areas where kidnapping, extortion or wrongful detention occurs. The core of the product is not the money but the response service: when an incident is reported, a specialist crisis adviser is engaged who guides the negotiation and steers the organisation through the process.
Alongside ransom and its loss in transit, the cover normally pays the adviser's fee, continued salary during a disappearance, medical and psychological aftercare, travel and accommodation costs for the family, and legal assistance. Elements such as extortion without kidnapping and wrongful detention can often be switched on or off separately.
We compare the way this cover is set up at Hienfeld with that of other providers, looking above all at the scope of the response service, the confidentiality provision and the countries that are excluded. See also our page on business art insurance.
The same independent view, whatever insurer
We work with dozens of insurers and choose whichever fits your situation best — not whichever pays us the most. That means advice built around you, not around one brand.
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Through Finass or direct with Hienfeld?
The structure of the cover in three parts, with an overview per situation below.
Extended cover
On top of that to damage to third parties, employers' and product liability and damage during work at the client's premises.
- Employers' liability at the client's premises
- Product liability
- Agency workers, interns & volunteers
- Care, custody and control (property in your care)
Complete package
The most complete cover. We compare Hienfeld's extended version with the market.
- Environmental impairment (unforeseen, limited)
- Retroactive cover (prior risk)
- Higher sums insured
What we do
| What we do | At Finass | Direct with Hienfeld |
|---|---|---|
| Comparison across several insurers | Yes | No |
| Advice based on your own situation | Yes | Sometimes |
| One point of contact for claims | Yes | Sometimes |
| Cancellation with your current insurer arranged | Yes | No |
| We determine whether Hienfeld is the best choice | Yes | No |
| Advice fees for you as a customer | No | No |
This overview concerns our service, not the cover. What is actually covered is set out in the policy conditions and on the insurer's insurance card (verzekeringskaart); you receive both before you take out cover.
What does your premium depend on?
- Number of insured persons and their role. Board members and recognisable faces of the organisation weigh more heavily than operational staff.
- Countries and regions. Where people work, travel and stay is the most important factor for this product.
- Sector and visibility. Sectors seen as wealthy or politically sensitive are assessed differently.
- Cover components chosen. Ransom, extortion without kidnapping and wrongful detention can be switched on or off separately.
- Security and travel protocols. Recorded procedures, training and following travel advice work through into the acceptance.
- History of incidents and threats. You must report earlier incidents or specific threats; they help determine whether and how the risk is accepted.
Insurers weigh these details differently. That is where your saving is.
How we arrange it
- You request a quoteWe take stock of your situation, your risk and your wishes.
- We compareseveral insurers, on premium as well as conditions.
- You receive a proposalWith an explanation of the differences and the exclusions.
- We arrange the switchIncluding cancellation, so there is no gap in cover.
Why arrange it through Finass Verzekert?
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
Independent
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
One fixed adviser
You call or email someone who knows your file. No menu options, no changing call centres.
Switching without hassle
We cancel your old policy and align the start date, so you are never a day without cover.
Help with claims
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
9.5New policy
9.8Claims handling
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
Where things go wrong in practice
Four points that make the difference between a policy that pays out and one that does not.
Confidentiality is a condition, not advice
Almost all policies in this segment provide that the existence of the cover may not become known outside a very small circle within the organisation. The reason is obvious: publicity increases the very risk the cover has to absorb. Breach of that provision can cost you the cover. So do not include the insurance in staff regulations, terms of employment, annual accounts or tender documents.
The response adviser first, only then a payment
The policy normally requires immediate notification through an emergency number and the engagement of the appointed crisis adviser before there is any negotiation or payment. Article 7:941 of the Dutch Civil Code requires notification in any event as soon as you know of the event. If you act on your own initiative and pay without the adviser, you risk the amount paid not being reimbursed, because the insurer has been unable to assess how matters were handled.
The duty of care as an employer stays with you
If you send staff to high-risk areas, the obligations under Article 7:658 of the Dutch Civil Code and the additional standard of Article 7:611 of the Dutch Civil Coderest on you: information, training, travel protocols and following official travel advice. Insurance does not take over that duty. It pays the costs of an incident, but it does not protect you against a claim from an employee who says you took insufficient measures.
What falls outside the cover
Excluded are incidents in which an insured, a family member or an employee is involved as an accomplice, and payments to parties covered by a sanctions or embargo regime. There is also no cover if the existence of the policy has been disclosed, and often none for travel to areas subject to negative travel advice without prior consultation. Earlier incidents or threats that were concealed affect the duty of disclosure when the policy is taken out.
Retroactive cover (prior risk)
Retroactive cover (prior risk) Included for your staff during work.
Defence & legal costs
Frequently asked questions
This is what people ask us most.
What happens immediately after a report?
You call the emergency number given in the policy. The insurer engages the appointed crisis adviser, who contacts a previously named point of contact within your organisation and guides the rest of the process: communication, contact with the authorities and the family, and any negotiation. Paying or negotiating without that adviser puts the reimbursement at risk, even if the incident itself is covered.
May I tell people within the organisation that we have this cover?
Only within the very limited circle the policy allows. The confidentiality provision is a condition of cover, because publicity increases the risk. So do not put the insurance in staff regulations, terms of employment, annual accounts or tender documents. Agree in advance who the point of contact is and where the policy details and the emergency number can be found.
Does the cover also apply to family members travelling with staff?
That depends on the circle of insured persons you agree. In many arrangements partners travelling with staff and children living at home can be insured as well, and sometimes local staff too. This is an express choice that has to be stated on the policy. Also record what applies during private travel added on to a business trip, because there is often a boundary there.
Is extortion without kidnapping covered?
Only if that element is included. Threats of violence, of damage to property or of disclosure of data come under extortion and are usually a separate module. Wrongful detention by local authorities is a separate element as well. When taking out the policy, go through expressly which scenarios you do and do not want covered. It is not an all-in-one cover.
Every situation is different. For these situations we have a separate page.
- Why we work with different insurersThe main page
- SOS insurance through OOM
- Temporary stay in the netherlands insurance via OOM
- Insurance when working abroad via OOM
- Insurance for volunteers abroad via OOM
- Bridging insurance via OOM
- Cyber insurance through Hienfeld
- Business travel insurance through Hienfeld
- Professional indemnity insurance through Hienfeld
Ready to compare?
Request a quote without obligation. We will look at which insurer best matches your activities and your risk.
Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.
About our service
Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.
You will find our licence, KvK and Kifid details and our complaints procedure at the foot of every page.
This page was compiled by Finass Verzekert (LinkedIn). Last updated on .
The information on this page is general in nature and is not personal advice.