Medical
- 24/7 emergency assistance centre
- Repatriation
- Above the Dutch rate
On a business trip, what you do before departure and in the first hour after an incident determines whether the policy ultimately pays.
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A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
The cover stands or falls by the order in which you act. Almost everything an insurer needs for a business travel claim has to be recorded during the trip: a police report in the country itself, a statement from the airline, an original medical report. Back in the Netherlands it can no longer be obtained.
Before departure there are four things: check whether the destination falls within the area of cover, report special activities such as climbing, diving or operating machinery, declare business equipment separately, and make sure every traveller has the number of the emergency assistance centre in their phone. Enrolling after the event is not possible.
If something goes wrong, Article 7:941 of the Dutch Civil Codeapplies: you report the event as soon as is reasonably possible and give full cooperation. If you call the emergency assistance centre before incurring costs, they arrange the payment guarantee directly with the hospital. See also the medical side and luggage on the road.
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Get coveredThe structure of the cover in three parts, with an overview per situation below.
Costs and repatriation outside the Netherlands.
Business equipment is subject to sub-limits.
If the trip does not go ahead or is cut short.
What is covered
| Situation | Standard | With extension |
|---|---|---|
| Medical expenses outside the Netherlands | Yes | Yes |
| Repatriation in case of illness or accident | Yes | Yes |
| Business equipment and samples | Sometimes | Yes |
| Cancellation of the trip | No | Yes |
| Taking part in high-risk sports | No | Sometimes |
| Travel to an area with a negative travel advisory | No | No |
This overview is general in nature and is not personal advice. What is actually covered, including exclusions, limits and the excess, is set out in the policy conditions and the insurance card (verzekeringskaart) of the insurer; you receive both before you take out cover. Taking out cover without advice? Then read what execution only means for you.
Insurers weigh these details differently. That is where your saving is.
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
You call or email someone who knows your file. No menu options, no changing call centres.
We cancel your old policy and align the start date, so you are never a day without cover.
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
Four points that make the difference between a policy that pays out and one that does not.
Go through four points: does the destination fall within the area of cover on your policy schedule, have special activities been reported, has the equipment being taken been declared separately, and does every traveller have the emergency number with them. Add a copy of the policy schedule, digitally and on paper. This takes ten minutes and is precisely the information you can no longer gather once someone is lying in a foreign hospital.
Foreign hospitals often ask for a payment guarantee or a credit card in advance. If the traveller calls the emergency assistance centre first, it arranges the guarantee directly and assesses whether treatment on the spot or transport home is sensible. If he pays himself and only reports it after returning home, you have to demonstrate the necessity afterwards. In that case keep all original invoices and the medical report.
With theft there should be a report to the local police, with a copy. With missing hold luggage there should be a written notification to the carrier before you leave the airport. With illness there should be a statement from the treating doctor. These documents are the heart of the file. Without a police report an insurer refuses a theft claim in practice almost without exception.
Outside the cover are: consequential loss to your business because the assignment falls through, costs arising from intent or recklessness on the part of the traveller under Article 7:952 of the Dutch Civil Code, and damage you cause to someone else. A trip that had already begun when the policy started is not covered either: insurance can only be arranged in advance.
This is what people ask us most.
No. Travel insurance only covers trips that begin on or after the start date. If you take out cover while you are on the way, the current trip is not covered, not even for the remaining days. This is the most common misconception with work trips booked at the last minute. So arrange the cover when you book.
Call the emergency assistance centre first, outside office hours too, and only then a hospital or carrier. They arrange the payment guarantee and transport. Then record the facts on the spot: a police report for theft, a written notification to the carrier for luggage damage, a doctor's statement for illness. Report the incident to us as well.
Article 7:941 of the Dutch Civil Code requires notification as soon as is reasonably possible. In reality that means: for a medical incident, immediately through the emergency assistance centre. For luggage or cancellation, within the period stated in your conditions. If you report late and the insurer's interests are harmed as a result, it can reduce the payment.
No, that depends on the form of contract. With short-term cover you insure the trip together with the travellers going on it. With a continuous policy the people or the defined group are stated on the policy schedule. With a new colleague, check whether he falls within that definition before he makes his first trip.
Every situation is different. For these situations we have a separate page.
Request a quote without obligation. We will look at which insurer best matches your activities and your risk.
Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.
Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.
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This page was compiled by Finass Verzekert (LinkedIn). Last updated on .
The information on this page is general in nature and is not personal advice.
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