Liability
- Damage to third parties
- Employers' liability
- Care, custody and control as an extension
Liability for coaches
In coaching, things rarely go wrong in the technique and almost always at the boundary with treatment.
- several insurers compared objectively
- 9.5 customer rating for a new policy
- AFM licence 12016589
- Personal 072 - 509 24 56, weekdays 9–17
This page in another language: Nederlands
Work out for yourself what it would cost.
Enter your details; you will receive a proposal within one working day.
- We compare the offerings of several insurers
- An adviser checks whether the cover suits your activities
- We arrange the switch, including cancellation
A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
- Independent advice
- Several insurers
- Switching arranged
- Help with claims
In brief
Coach is not a protected title. There is no BIG registration, no statutory disciplinary law and no set training requirement. That does not mean you cannot be criticised: a client who suffers loss tests your conduct against what may be expected of a reasonably competent and reasonably acting coach, and bases the claim on breach of contract or on Article 6:162 of the Dutch Civil Code. It is precisely the absence of a professional standard that makes your own records so important.
The situation that most often leads to a claim is one in which a client, during a programme, runs into something that was not a development question but a condition. The criticism is then not that you coached wrongly, but that you carried on when you should have recognised the signs and referred the client on. So record what you observed, when you discussed it and where you referred the client to.
If you work for employers, you are in a triangle: the employer pays, the client sits opposite you. What you report back and with whose consent is a data question with risks of its own. If your services also include physical activities, the risk shifts from financial loss to injury and public and employers' liability insurance comes into play. See also liability for budget coaches, where the loss can indeed be expressed in money.
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What does liability cover include for coaches?
The structure of the cover in three parts, with an overview per situation below.
Assets and continuity
Business contents, goods and lost turnover during downtime.
- Business contents at replacement value as new
- Goods at cost price
- Business interruption or additional costs
Staff
Sickness absence, accidents and the traffic risk.
- Continued pay for 104 weeks
- Group personal accident
- WEGAS for traffic risks
What is covered
| Situation | AVB | BAV | Cyber |
|---|---|---|---|
| Injury to a visitor or customer | Yes | No | No |
| Damage to a client's property | Sometimes | No | No |
| Financial loss caused by an advisory or calculation error | No | Yes | No |
| Downtime after a ransomware attack | No | No | Yes |
| Data breach involving personal data | No | Sometimes | Yes |
| Damage to property in your care | No | No | No |
This overview is general in nature and is not personal advice. What is actually covered, including exclusions, limits and the excess, is set out in the policy conditions and the insurance card (verzekeringskaart) of the insurer; you receive both before you take out cover. Taking out cover without advice? Then read what execution only means for you.
What does your premium depend on?
- Forms of work. Sessions only, or physical, outdoor or group activities with a risk of injury as well.
- Clients. Private clients, employers or referrers. With employers there are often contract requirements of their own.
- Number of programmes and annual turnover. The usual basis for the calculation, together with the number of clients you support each year.
- Consulting room. Your own room, a hired venue or the client's home. That determines who answers for the location.
- Professional association and complaints procedure. Membership of an association with a complaints and disputes procedure counts in the underwriting.
- Sum insured, excess and run-off cover. The amount per claim and the period during which you remain covered after you stop.
Insurers weigh these details differently. That is where your saving is.
How we arrange it
- You request a quoteWe take stock of your activities, turnover and wishes.
- We compareseveral insurers, on premium as well as conditions.
- You receive a proposalWith an explanation of the differences and the exclusions.
- We arrange the switchIncluding cancellation, so there is no gap in cover.
Why arrange it through Finass Verzekert?
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
Independent
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
One fixed adviser
You call or email someone who knows your file. No menu options, no changing call centres.
Switching without hassle
We cancel your old policy and align the start date, so you are never a day without cover.
Help with claims
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
9.5New policy
9.8Claims handling
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
Where things go wrong in practice
Four points that make the difference between a policy that pays out and one that does not.
The triangle of employer, client and coach
If an employer pays for the programme, they want to know what it delivers. The content of the sessions, however, belongs to the client. Agree in writing before you start what you report back: attendance and progress yes, the content of sessions no, unless the client consents each time. Without that agreement, every report back is a possible breach of confidentiality and a claim from two sides at once.
Recognising the signs and referring on
If it becomes clear along the way that there is depression, addiction, trauma or an acute crisis, coaching stops. Continuing a programme when treatment was needed is the criticism most often made in this sector. State in your agreement that you do not treat, name the signs that lead to a referral and note briefly after each session what you discussed and advised.
Physical activities are a different risk
Walking coaching, breathwork, team activities, working with horses or an outdoor programme bring a risk of injury, for the client and for you if you work with a group. Those activities have to be on the policy; if only talking sessions are declared, the insurer can point to the incorrect description of the risk when there is an injury. Also check who is liable for the venue and the materials used.
What is not covered
Outside the cover are: acts reserved for BIG-registered practitioners, refunding your fee or redoing a programme free of charge, fines after a data breach in your session notes, loss from activities that are not on the policy, and anything caused intentionally or through wilful recklessness. A dispute about an unpaid invoice is also not a liability loss.
Frequently asked questions
This is what people ask us most.
I am not BIG-registered. Can I still be liable?
Yes. Liability does not depend on a register but on whether you acted carefully towards your client. The standard is what may be expected of a reasonably competent coach: staying within your competence, referring on in good time and being clear about what you do not do. The absence of disciplinary law only means the claim goes through the civil courts.
May I tell the employer how the programme is going?
Only within what has been agreed in writing beforehand and to which the client has consented. Factual information such as the number of sessions and whether someone attends is usually open to discussion. Content, diagnostic impressions and judgements about performance are not. If you do not set that out in advance, you risk a complaint from the client and a dispute with the client organisation at the same time.
A participant is injured during an outdoor exercise. Is that covered?
Injury to a third party falls under public and employers' liability insurance, provided that activity is described on your policy. If it only mentions talking sessions, that is a problem. Also watch the venue: with hired premises or hired-in instructors, the question is who answered for what. Record the instructions you gave beforehand and the participants' declaration.
What happens to claims after I have stopped?
Professional indemnity covers usually work on the basis of the moment the claim is reported, not the moment of the mistake. If your policy stops, a past mistake that is only complained about afterwards is no longer covered. Run-off cover exists for that, to be agreed for a number of years after termination. Ask for it before you cancel, not afterwards.
Every situation is different. For these situations we have a separate page.
- Compare personal liability insurance (AVP)The main page
- Liability for budget coachesFinancial advice, the Wft boundary, debts
- Liability for life coachesNot treatment, referral, confidentiality
- Liability for remedial teachersDiagnosis, boundaries, referral
- Liability for educationalistsAdvice, minors, limitation periods
- Liability for dietitiansAdvice, the medical boundary, referral
- Liability for education specialistsAdvice, implementation, scope
- Liability for consultantsAdvice, scope, limitation
- Liability for occupational health servicesMedical data, advice, the Gatekeeper Act
Ready to compare?
Request a quote without obligation. We will look at which insurer best matches your activities and your risk.
Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.
About our service
Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.
You will find our licence, KvK and Kifid details and our complaints procedure at the foot of every page.
This page was compiled by Finass Verzekert (LinkedIn). Last updated on .
The information on this page is general in nature and is not personal advice.