Third-party liability insurance
- Damage to other vehicles
- Injury to third parties
- Damage to objects
Insuring a Polestar
With a Polestar, a large part of the value sits in the battery pack under the floor, and that changes what happens after apparently minor damage.
- several insurers compared objectively
- 9.5 customer rating for a new policy
- AFM licence 12016589
- Personal 072 - 509 24 56, weekdays 9–17
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The calculator and the quote form below are in Dutch. Prefer to do this in English? Email info@finassverzekert.nl or call 072 - 509 24 56 and we will take it from there.
Work out for yourself what it would cost.
Enter your details; you will receive a proposal within one working day.
- We compare the offerings of several insurers
- An adviser checks whether the cover suits your situation
- We arrange the switch, including cancellation
A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
- Independent advice
- Several insurers
- Switching arranged
- Help with claims
In brief
A knock against a kerb, a bollard that goes unnoticed or an obstacle on the road can strike the casing of the battery pack. If there is any doubt about the integrity of that pack, it is not repaired at cell level but replaced in full. The repair estimate therefore jumps, without the outside of the car showing much damage, and the car ends up being assessed as a total losssooner than you would expect.
A second set of questions surrounds charging. The charging cable you carry is an accessory: declare it, or theft at a public charge point will not be covered. Damage to the charging port or to the car while charging falls under own-damage cover if there is a sudden, unforeseen event from outside. A charge point at your own home does not belong with the motor policy but with your buildings or home contents cover.
The third point is practical: the brand works with a limited number of appointed repairers. Transport, waiting time for parts and the calibration of cameras and radar together determine how long the repair takes. So check whether replacement transport is on the policy. See also electric car insurance for how this cover is structured.
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Polestar: what is covered?
The structure of the cover in three parts, with an overview per situation below.
Third-party liability + fire and theft
Also, damage to your own vehicle from external causes.
- Theft and burglary
- Fire, storm and hail
- Windscreen damage
- Collision with animals
Comprehensive cover
Including damage to your own vehicle through your own fault.
- Own fault and single-vehicle accident
- Vandalism
- Unknown party at fault
- Total loss
What is covered
| Situation | Third-party liability | Third-party liability + fire and theft | Comprehensive |
|---|---|---|---|
| Damage to another vehicle | Yes | Yes | Yes |
| Theft of your Polestar | No | Yes | Yes |
| Windscreen damage or stone chips | No | Yes | Yes |
| Storm, hail and fire damage | No | Yes | Yes |
| Driving into a bollard yourself | No | No | Yes |
| Track use, wear and intent | No | No | No |
This overview is general in nature and is not personal advice. What is actually covered, including exclusions, limits and the excess, is set out in the policy conditions and the insurance card (verzekeringskaart) of the insurer; you receive both before you take out cover. Taking out cover without advice? Then read what execution only means for you.
What does your premium depend on?
- Model and drivetrain. A single-motor version and a version with two driven axles differ in power and in risk.
- List price. The value including declared options and accessories forms the basis for the own-damage premium.
- Repair costs for the model. The replacement cost of the battery pack and the availability of parts both count.
- Annual mileage. Electric cars are often driven for business and cover many miles; declare a realistic mileage band.
- Storage and charging situation. Charging on your own driveway or in a garage is assessed differently from charging in the street as a matter of course.
- No-claims years and excess. Your step combined with the excess you choose determines the final rate.
Insurers weigh these details differently. That is where your saving is.
How we arrange it
- You request a quoteWe take stock of your situation, your risk and your wishes.
- We compareseveral insurers, on premium as well as conditions.
- You receive a proposalWith an explanation of the differences and the exclusions.
- We arrange the switchIncluding cancellation, so there is no gap in cover.
Why arrange it through Finass Verzekert?
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
Independent
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
One fixed adviser
You call or email someone who knows your file. No menu options, no changing call centres.
Switching without hassle
We cancel your old policy and align the start date, so you are never a day without cover.
Help with claims
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
9.5New policy
9.8Claims handling
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
Where things go wrong in practice
Four points that make the difference between a policy that pays out and one that does not.
The battery pack determines how the claim ends
The pack sits in the floor and is vulnerable in an impact from the side or from below. If the casing is struck, an assessment follows in which the starting point is replacement and not repair. So report every contact with the ground, even without a warning on the screen: if you drive on and consequential damage occurs later, the insurer can argue that you increased the risk. If in doubt, have the car parked away from other vehicles.
Charging cable, charging port and charge point
The loose charging cable is one of the most frequently stolen parts on electric cars and is only insured as an accessory on the motor policy. Damage to the charging port caused by an insured event falls under own-damage cover. A port that fails through incorrect plugging in or through wear does not. Your own charge point on the wall or in the garage belongs with the buildings insurance (opstalverzekering), while a portable charging unit is more likely to belong with the home contents insurance.
Appointed repairers and turnaround time
The repair network for this brand is limited and not every body shop is allowed to work on high-voltage systems. That means transport to a certified workshop, longer delivery times for parts and a separate calibration stage for the cameras and sensors. So look closely at the replacement transport module: at the maximum number of days and at the class of hire car, because a short term is quickly used up with this kind of repair.
What is not covered
Outside the cover: loss of battery capacity through normal ageing, which is dealt with under the manufacturer's arrangement; software faults and failed updates with no event from outside; standing still with a flat battery, which is breakdown assistance and not an own-damage claim; an undeclared charging cable; the charge point at your home; and damage caused by charging with unsuitable or faulty equipment. Wear to tyres, which occurs faster given the high weight, also falls outside it.
Repairs and parts
The limited repair network lengthens repair times; replacement transport therefore counts for more.
Acceptance differs per insurer
Not every company applies the same policy for this make. With unusual versions, the question is not what it costs but who will accept it.
Frequently asked questions
This is what people ask us most.
Is the battery pack covered?
Damage to the pack caused by an insured event, such as a collision, fire or striking an obstacle, falls under own-damage cover. Because the pack is replaced in full if there is any doubt, such a claim can be large. So report every contact with the ground, even where no message appears on the screen and the car continues to drive normally.
What if my battery delivers less capacity?
That is not an insurance matter. Gradual loss of capacity is normal ageing and falls under the manufacturer's arrangement, which sets a lower limit and a term for it. An insurer only pays out for a sudden event from outside. Keep the reports from battery checks, because they are needed if you rely on the manufacturer's arrangement.
Are my charging cable and charge point insured?
The loose charging cable only if you have declared it as an accessory on the motor policy; otherwise theft at a charge point is not covered. A permanently fitted charge point at your home or in the garage falls under the buildings insurance. A portable charging unit is more likely to belong with the home contents insurance. So check all three policies together.
May I choose my own repairer?
In reality the choice is limited, because only certified firms are allowed to work on the high-voltage system and have the manufacturer's data for calibration. Your policy also determines whether you are free to choose or must go to an approved network, and whether departing from it costs a higher excess. Settle this before the car is towed away, not afterwards.
Every situation is different. For these situations we have a separate page.
- Compare car insuranceThe main page
- Insuring and comparing electric car coverBattery pack, charge point, NEN 9140 repairs
- Polestar insurance: the battery, charging and the repair networkElectric, battery damage, charging
- Insuring electric vehicles
- Insuring a LexusLexus, value over time, security, repairs
- Insuring a HyundaiHyundai, value over time, security, repairs
- Insuring a Porsche TaycanPorsche Taycan, value over time, security, repair
- Insuring a BMW i3BMW i3, value over time, security, repairs
- Insuring a ToyotaToyota, value over time, security, repair
Ready to compare?
Request a quote without obligation. We will look at which insurer best matches your activities and your risk.
Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.
About our service
Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.
You will find our licence, KvK and Kifid details and our complaints procedure at the foot of every page.
This page was compiled by Finass Verzekert. Last updated on .
The information on this page is general in nature and is not personal advice.