Customer service
Taking out a policy is one moment; keeping a policy correct is the rest of its term. Here you can read what has to be reported in the meantime and what goes wrong if it is not.
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Work out for yourself what it would cost.
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- We compare the offerings of several insurers
- An adviser checks whether the cover suits your situation
- We arrange the switch, including cancellation
A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
- Independent advice
- Several insurers
- Switching arranged
- Help with claims
In brief
Most arguments when claiming are not about the premium but about details that were no longer correct. A relocation changes the risk on a home contents or car insurance and therefore often the premium. A building work or an extension changes the rebuild value. Letting a room, starting a business at home, fitting solar panels, a child starting to drive the car: these are all changes the insurer wants to know about. Report them as soon as they arise, not only at renewal.
At renewal the insurer sends a new policy schedule or a renewal notice. Go through it on three points: the sum insured, the clauses and the premium. If the insurer changes the conditions or the premium to your disadvantage, almost every policy gives you the right to cancel the insurance. Which notice period goes with that is set out in your policy conditions.
Paying the premium is not an administrative detail. If you do not pay, a reminder with a payment period follows, and once that has expired the insurer can suspend the registrationthe cover. Damage arising in that period is not covered, even if you pay later. With car insurance there is the added point that the registration of the cover at the RDW (the Dutch vehicle authority) lapses and you are driving an uninsured vehicle.
This page deals with one situation. The full overview is on Compare personal liability insurance (AVP).
Personal advice, not a call centre
Finass Verzekert is a licensed, independent firm. You get one advisor who knows your situation — including the moment a claim actually happens and it matters most.
Advice
Personal
ClaimsWhy arrange it through Finass Verzekert?
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
Independent
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
One fixed adviser
You call or email someone who knows your file. No menu options, no changing call centres.
Switching without hassle
We cancel your old policy and align the start date, so you are never a day without cover.
Help with claims
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
What to look out for during the term
Four moments at which a policy quietly drifts away from reality.
Underinsurance creeps in
If your contents or your home have become worth more than the sum insured, the insurer pays proportionately: with a shortfall of a quarter, you also get a quarter less on a partial loss. A guarantee against underinsurance also lapses if the details it is based on are no longer correct. Go through the value after a refurbishment or a large purchase.
Changes that affect the cover
When you apply, the duty of disclosure under Article 7:928 of the Dutch Civil Code, and during the term most policies provide that you have to report a change in risk. If you conceal one, the insurer can, under Article 7:930 of the Dutch Civil Code, reduce or refuse the payment and end the policy. If you are unsure whether something is worth reporting, report it.
Cancel in the right order
Most private policies can be cancelled on any day after the first contract year with a short notice period. Only cancel once the new insurance has definitely been accepted, otherwise a period without cover arises. With car insurance we request your no-claims years from the old insurer, so that your no-claims discount step moves with you.
What we cannot change for you
An exclusion is not a matter for negotiation. Outside the cover as standard remain intent and recklessness (Article 7:952 of the Dutch Civil Code), damage caused by wear, deferred maintenance and design faults, and events that were already running before the policy started. Also, fines and penalty payments are not insurable, because they are a penalty and not compensation for loss.
What does your premium depend on?
- Changed risk address: postcode and type of home count for home and car insurance
- Revised sum insured: after a refurbishment or the purchase of valuables
- Excess: a higher excess lowers the premium
- Claims history on the policy: claims reported during the term count at renewal
- Package discount: several policies with one insurer can make a difference
- Payment term: paying annually is usually cheaper than paying monthly
Insurers weigh these details differently. That is where your saving is.
What is covered
| Situation | Declared | Not declared |
|---|---|---|
| You have been letting a room for a year and the tenant causes a fire | Yes | No |
| Your eighteen-year-old daughter drives the car every day, while you are named as the driver on the policy | Yes | No |
| After an extension the home burns down and the rebuild value is a third higher than the sum insured | Yes | Provided that |
| Solar panels on the roof are destroyed by a hailstorm | Yes | No |
| You start a webshop from the living room and the stock stored there catches fire | Yes | No |
| Damage arises in the period during which cover was suspended for premium arrears | No | No |
These outcomes are the same at every insurer. It is the duty of disclosure that makes the difference, not the name on the policy schedule.
Frequently asked questions
This is what people ask us most.
From when does a change take effect?
In principle on the date you state, provided the insurer accepts the change. If you report a change retrospectively, the insurer can refuse it for the period that has already passed. Check on the new policy schedule that the start date, the sum insured and the clauses are correct, and report it straight away if they are not.
My premium is going up at renewal. Can I leave?
Almost every policy contains a variation provision allowing the insurer to adjust the premium and the conditions as at the renewal date. If the change is unfavourable to you, you may cancel the insurance within the period set out in your conditions. Let us compare first: sometimes the adjustment is market-wide and switching produces little.
What happens if I miss a premium payment?
You receive a reminder with a payment period. If you do not pay within that period, the insurer can suspend the cover. Damage arising after that is not insured, even if you clear the arrears later. The cover revives only on payment and usually not retrospectively. So get in touch before a deadline expires.
Can I transfer the administration of existing policies to Finass?
Usually yes. With a continuing authority, Finass becomes the point of contact at the insurer, without your policy having to be taken out again. Your cover, start date and accrued no-claims years remain unchanged. We then go through the file and report if a policy runs twice or no longer suits your situation.
Every situation is different. For these situations we have a separate page.
- About Finass VerzekertThe main page
- Application formApplication, acceptance, start date
- Thank you for your applicationConfirmation, acceptance, when cover starts
- About your start pageStarting point, route, documents
- Reporting a changeChange in risk, date of amendment, premium adjustment
- Taking out car insurance: what you need and how it worksApplication, duty of disclosure, start date