Assessment of the claim
- Fact-finding and analysis of the file
- Testing against the standard in Article 7:401 DCC
- Engaging an expert
- Advice on your position
BAV · defence · settlement
The value of professional indemnity insurance does not lie only in the payment. Most of the protection lies in what happens between the letter of claim and the settlement.
Deze pagina in het Nederlands: Hoe een beroepsaansprakelijkheidsverzekering uw bedrijf beschermt.
The calculator and the quote form below are in Dutch. Prefer to do this in English? Email info@finassverzekert. nl or call 072 - 509 24 56 and we will take it from there.
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A premium indication, not personal advice. Prefer to talk it through? Call 072 - 509 24 56.
Professional indemnity insurance (BAV) covers the pure financial loss a client suffers through a mistake in your service: an incorrect calculation, a missed deadline, advice that is wrong. Nothing is broken and no one is injured; money simply disappears. Liability is assessed against Article 7:401 of the Dutch Civil Code, the care of a good contractor, and in an engagement it usually runs through the failure to perform under Article 6:74 of the Dutch Civil Code.
The protection works in three steps. The insurer first assesses whether you really are liable, because a large proportion of claims are too high or unfounded. It then conducts the defence and pays the costs of lawyers and experts. Only once liability is established does payment or a settlement follow, within the sum insured. In practice those first two steps are often worth more than the payment itself.
What the BAV does not do is cover your physical risk. Damage to people and property &mdash. A visitor who falls, equipment you damage, injury to staff under the duty of care in Article 7:658 of the Dutch Civil Code: belongs on a public and employers' liability insurance. The two policies cover each other's gap; they are not substitutes.
The policy delivers three things: an assessment of the claim, a defence at the insurer's expense and payment of the loss.
The insurer tests whether you are liable and whether the amount claimed is correct.
Rejecting or negotiating, with the costs borne by the insurer.
Payment within the sum insured, after deduction of the excess.
What is covered
| Situation | Basic | Extended |
|---|---|---|
| Defence against an unfounded claim | Yes | Yes |
| Financial loss caused by a mistake in your advice | Yes | Yes |
| A claim about work carried out before the start date | No | Provided that |
| A claim that comes in after the policy has ended | No | Provided that |
| Injury or damaged property | No | No |
| A contractual penalty under a contract for services | No | No |
Which activities are covered and which limits, excesses and exclusions apply is set out in the policy conditions and on the insurance card (verzekeringskaart) that you receive before you take out the policy.
Four points that determine whether the protection actually works at the moment you need it.
The first reflex after an angry email is to explain, put things right or offer a discount. That is exactly what you should not do. Article 7:941 of the Dutch Civil Code requires you to report the event as soon as you are reasonably aware of it, and most policies prohibit admitting liability or making promises without consent. If you do so anyway, the insurer can reduce the payment. So notify first, and from that moment have your contact with the client co-ordinated.
A BAV almost always runs on a claims-made basisbasis: the moment the claim is made governs, not the moment of the mistake. That creates two gaps. Work from before the start date is only covered with retroactive cover, and claims after the end date only with run-off cover. When switching to another insurer, arranging retroactive cover that joins up is the most important point of the discussion.
Outside the cover are, among other things: the redoing your own work and repaying or waiving your fee, fines, penalty payments and contractual penalty clauses, injury and property damage which belongs on the AVB, and damage caused by intent or wilful recklessness under Article 7:952 of the Dutch Civil Code. Also guarantees and undertakings that go beyond what the law imposes on you, and circumstances you already knew about when you took out the policy, are not paid.
In a professional indemnity case it is rarely about whether there is a loss, but about whether you acted as a reasonably competent professional would. You show that with confirmations of instructions, notes of meetings, reservations you made and the warnings you gave in writing. Anyone who records their reasoning wins arguments that would otherwise come down to one memory against another.
Insurers weigh these details differently. That is where your saving is.
Customers rate our service on four aspects: personal service, service delivery, availability and the outcome. The reviews are collected and published by NH1816 and come from customers who have actually taken out a policy with Finass Advies B.V. or reported a claim.
This is what people ask us most.
You report the matter to the insurer and send the file with it: the engagement, the correspondence and the other party's letter. The insurer assesses whether you are liable and then takes over or directs the contact. Responding on the substance yourself or proposing a settlement at that point is unwise and can limit your cover.
Yes. Fending off unfounded or excessive claims is a core part of the cover. The costs of legal assistance, investigation and experts are borne by the insurer, even where nothing is ultimately paid out. In a long-running dispute those costs in particular run higher than many business owners expect.
Because that is performance and not loss. Carrying out an assignment again, correcting a report or waiving your invoice is part of delivering what you promised. The insurance only steps in where the mistake causes the client loss that goes beyond the work itself.
Yes, provided they act within the described activities. You are liable for the mistakes of subordinates under Article 6:170 of the Dutch Civil Code and the policy follows that liability. That does not apply automatically to self-employed people hired in; have it recorded whether they count as co-insured or ask them for cover of their own.
Request a quote without obligation. We check the sum insured, retroactive cover and run-off cover with each insurer.
Prefer to call? 072 - 509 24 56, weekdays 09:00–17:00.
Claim on the road? Emergency line 06 - 55 20 40 72.
Finass Verzekert is a trading name of Finass Advies B.V. We advise on and arrange non-life insurance on the basis of an objective analysis of several insurers, and receive commission for this from the insurer, which is included in the premium. You pay no separate advice fee. Before you take out cover, we establish your wishes and needs.
You will find our licence, KvK and Kifid details and our complaints procedure at the foot of every page.
This page was written and checked by an adviser at Finass Verzekert. Last updated on .
The information on this page is general in nature and is not personal advice.
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KvK-nummer 37131781
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