Reviews from our customers

Only customers of Finass Advies B.V. who have taken out a policy or reported a claim. They receive a questionnaire once that process is complete. Visitors to the website cannot post a rating, and we do not invite anyone selectively either; the survey follows the file, not the customer.

NH1816 collects the responses and publishes them on its own platform. On our site you will find the summary with the average scores and a link to the full overview. Because collection lies outside our office, we cannot amend or remove individual ratings.

Four elements: personal service, service delivery, accessibility and the outcome. Those questions are about our work as adviser and intermediary. The level of your premium, the acceptance decision and the question of whether a claim falls within cover are determined by the insurer and fall outside the rating.

No. Ratings say something about the way customers have been helped, not about the content of a policy. Whether a claim is paid depends on the description of the event, the exclusions, the limits and the excess on your own policy schedule. Read the conditions and the insurance card for that.

Call or email your adviser first; many misunderstandings are resolved with a single conversation. If that does not help, submit a complaint through our complaints procedure. If you still disagree, you can put the case within the applicable period to Kifid under membership number 300.012144, or to the civil court.