Professional indemnity insurance (BAV) for a budget coaching practice
If you work for local authorities and employers, it is not the client but the contract that sets what is required of you. Those requirements rarely match what a policy covers.
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- Help with claims
In brief
A budget coaching practice rarely works directly for the client. The engagement comes from a local authority under the Wet gemeentelijke schuldhulpverlening (the Dutch Municipal Debt Assistance Act), from an employer supporting its staff or from a housing association. Those clients work with framework agreements setting out what liability you carry, what sum insured you must demonstrate and what penalty or reduction applies if a deadline or result is not met.
That is the heart of the problem. Professional indemnity insurance covers your statutory liability for a professional error. Contractual penalties, reductions and guaranteed results fall outside the cover, however firmly they are set out in the specification. Before you sign, assess whether the requirements match what is insurable, and whether the amount required applies per claim as well as per year; clients usually ask for the first and policies limit the second.
The second question is who does the coaching. If you use self-employed professionals as subcontractors, you remain responsible towards the client for their work under Article 6:76 of the Dutch Civil Code. Make the class of insured persons on the policy wide enough, and ask every subcontractor for their own policy schedule. For the individual coach we set out the considerations on the page about the self-employed budget coach.
This page deals with one situation. The full overview is on Compare professional indemnity insurance (BAV).
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Professional indemnity insurance (BAV)
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Get coveredWhy arrange it through Finass Verzekert?
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
Independent
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
One fixed adviser
You call or email someone who knows your file. No menu options, no changing call centres.
Switching without hassle
We cancel your old policy and align the start date, so you are never a day without cover.
Help with claims
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
What to look out for
Four points that apply at a practice with several coaches and business clients.
What the specification requires and what the policy gives
Tender documents often state a minimum sum insured per event and require notification of changes in cover. Do not promise anything you cannot demonstrate. Ask your insurer for a statement of insurance and bear in mind that a maximum per insurance year is reached sooner than you think when there are several claims.
Liability for coaches you engage
The local authority has one contracting party: you. A mistake by the self-employed professional you use therefore lands with you. Set out in the cooperation agreement that the subcontractor maintains their own professional indemnity insurance, check that each year and make sure your own policy does not exclude liability for auxiliaries.
Files, transfers and data
As the caseload grows, files pass from one coach to another. Incomplete handovers are a known cause of missed deadlines. Put a fixed handover procedure in place. Data breaches involving debt information and citizen service numbers do not fall under this policy but under a cyber insurance; fines from the regulator are not insurable anywhere.
What falls outside the policy
The following, among others, are outside the cover: fines, reductions and penalties under the client contract; guarantees of results about lead times or debt reduction; loss or misappropriation of client money by a member of staff; and injury and property damage, which on a public and employers' liability insurance belong.
What does your premium depend on?
- Annual turnover: the basis for the premium and the sum insured
- Number of coaches: employed staff and subcontractors count separately
- Composition of the portfolio of engagements: local authority programmes have different requirements from employer engagements
- Requested sum insured: often set by the client's specification
- Prior-acts cover for current cases: files you take over bring a history with them
- Excess per claim: with many small complaints this adds up quickly
Insurers weigh these details differently. That is where your saving is.
What is covered
| Situation | AVB | BAV |
|---|---|---|
| During a handover between two coaches an application for debt assistance is left undone | No | Yes |
| A client loses an allowance because your coach did not pass on a change | No | Yes |
| A self-employed professional you use files an application for a client too late | No | Provided that |
| A client becomes aggressive during a home visit and your member of staff is injured | Yes | No |
| The local authority withholds a payment because a case did not meet the agreed lead time | No | No |
| A member of staff withdraws money from a client's account | No | No |
What a framework contract imposes on you is not the same as what a policy covers: have the statement of insurance answer the specification word for word.
Frequently asked questions
This is what people ask us most.
The local authority requires a sum insured per event. Does our policy meet that?
Look closely at the wording. Most professional indemnity policies have an amount per claim and in addition a maximum per insurance year, usually twice the amount per claim. A requirement that refers only to the event says nothing about that annual maximum. Have your insurer issue a statement that answers the specification word for word before you submit your tender.
A member of staff has pocketed money belonging to a client. Is that covered?
Not on the professional indemnity insurance. Misappropriation and fraud by your own staff fall under separate fraud or money insurance. Liability insurance is intended for mistakes, not for deliberate conduct; Article 7:952 of the Dutch Civil Code excludes loss caused by intent. Limit the risk by never letting coaches have independent access to client accounts.
Our coaches make home visits. What do we arrange for that?
For damage they cause at clients' homes and for their own safety you need a different policy. Injury to a member of staff after an incident during a home visit falls under employers' liability; Article 7:658 of the Dutch Civil Code requires you to take measures such as an aggression protocol and visiting high-risk addresses in pairs. Record those measures in writing.
We are taking over a file from another provider. Are old mistakes covered?
Mistakes by your predecessor remain their responsibility. You do not insure those. You do run a risk the moment you take over a current file without checking where it stands and then miss a deadline yourself. On taking over, record in writing what you find and which actions are still outstanding. In a dispute that is your most important evidence.
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