This service guide (dienstenwijzer) tells you who we are, which financial services we provide, how we are remunerated, what we expect from you and where you can go with a complaint.
This page in another language: Nederlands · Deutsch · Українська · 中文
Last updated: 22 August 2026
Finass Advies B.V. is a financial advice and broking firm for private and business clients. On this website we use the name Finass Verzekert.
Finass Advies B.V. holds a licence from the Netherlands Authority for the Financial Markets (AFM) under number 12016589.
Within the scope of our licence we advise on and/or act as intermediary in, among other things:
Whether we advise, act as intermediary or provide support only in a specific situation depends on the instruction, the product and the arrangements we make with you. You can check the current scope of our licence in the AFM's public register at www.afm.nl.
Our services may consist of, among other things:
A financial product is ultimately concluded between you and the provider concerned. The provider decides on acceptance, premium, interest, cover and other conditions.
If you choose to take out a product without advice, what is set out in our explanation of execution only applies.
We are not contractually obliged to act as intermediary for one particular provider only. No insurer or financial institution holds an interest in our firm, and we hold no interest in a provider.
We work with a large number of insurers, authorised agents and other financial institutions. For each product type, application and risk we make a selection of providers that in our view may be suitable. We do not necessarily compare all products and providers available on the market.
Where our services for a particular product are based on a more limited selection, or where relevant business or economic ties exist, we inform you of this in so far as this is legally required or relevant to your choice. The companies we work with are listed on the page insurance companies.
For advice on and broking of products covered by the commission ban, we provide the statutory comparison card (vergelijkingskaart). It contains, among other things, information on the nature and scope of our services, the costs and our position in relation to providers.
The comparison card is provided before the services concerned begin and is, where applicable, available via our website.
Our remuneration depends on the financial product and the services agreed.
For non-life insurance, among other things, we may receive commission from the insurer or authorised agent for advice, broking and management. This fee is usually included in the premium. If you ask us, we inform you of the exact nominal amount of the commission we receive for the insurance concerned, in so far as this information obligation applies.
For products and services for which no commission may be received, or for which we agree a direct fee with you, you pay us a fixed amount, an hourly rate, a subscription or another fee agreed in advance. We inform you of the nature and level of these costs before the work begins.
In some situations a combination of forms of remuneration may apply, in so far as this is legally permitted. This is agreed clearly with you in advance. How we remunerate our staff is set out in our remuneration policy.
Premiums, interest and other product costs are in principle collected from you directly by the provider or invoiced to you by the provider. If payment runs through us, we inform you of this.
Failure to pay premiums, interest or costs, or failure to pay them on time, may have consequences for the cover or the continuation of the financial product. You remain responsible yourself for timely payment.
To be able to advise and support you properly, we expect you to:
Incorrect, incomplete or late information may lead a provider to reject an application, terminate an insurance policy or refuse to pay a claim in full or at all. The duty of disclosure when taking out an insurance policy is set out in Section 7:928 of the Dutch Civil Code. The consequences of a breach of that duty are set out in Section 7:930 of the Dutch Civil Code.
We are available on working days from 09.00 to 17.00 on 072 - 509 24 56 and at info@finassverzekert.nl.
For urgent situations outside office hours, our website states the telephone number 06 - 55 20 40 72. In the event of immediate emergency, injury, fire, burglary or danger, always call the relevant emergency service first on 112.
A message sent by email does not automatically count as received or processed. In urgent cases, contact us by telephone.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and our privacy statement. We share data only where this is necessary or permitted for our services, the performance of an agreement or compliance with statutory obligations.
You can end your relationship with our firm. In so far as the provider allows this, you can request that the management of current products be transferred to another adviser.
Ending the relationship with us does not automatically mean that current insurance policies or other agreements are terminated. The conditions and cancellation rules of the provider and agreement concerned apply to that.
Costs and obligations already due remain in force after termination.
Finass Advies B.V.:
Are you not satisfied with our services? Then let us know as soon as possible. Send your complaint, with a clear description and the relevant documents, to info@finassverzekert.nl or by post to Finass Advies B.V., Marijkelaan 11, 1862 EW Bergen (NH).
We confirm receipt and handle your complaint in accordance with our complaints procedure.
If we do not reach a solution together, you can submit your complaint, where it falls within Kifid's jurisdiction, to:
You can also submit a dispute to the competent court.
We may amend this service guide when our services, our partnerships or statutory obligations change. The most recent version is available on our website.
This document as a PDF
Would you like to keep this text or pass it on? Download this document as a PDF. The version on this page always prevails.
Finass Advies B.V. · Marijkelaan 11, 1862 EW Bergen (NH), the Netherlands · KvK 37131781 · AFM 12016589 · Kifid 300.012144
We look at the terms as well as the premium, and stay your point of contact when there is a claim.
We are not tied to one insurer and compare on the basis of an objective analysis of several companies.
You call or email someone who knows your file. No menu options, no changing call centres.
We cancel your old policy and align the start date, so you are never a day without cover.
We report the claim and monitor how it is handled. In urgent cases you can reach us on the emergency line.
Every situation is different. For these situations we have a separate page.
Maandag- Vrijdag: 09:00- 17:00
We use cookies and similar technologies to improve your experience on our website.
